Banyan Holidays · Legal

Privacy Policy

How Banyan Holidays collects, uses, stores and protects personal information.

Effective date: 23 July 2026

Banyan Holidays (“Banyan Holidays”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit www.banyanholidays.com, contact us, request a quotation, or purchase or enquire about our travel-related services.

1. Information we may collect

Depending on the service requested, we may collect:

• Identity and contact details, such as name, email address, telephone number, nationality, date of birth and residential country.
• Travel-document information, such as passport details, visa information and photographs, where required to provide a requested service.
• Booking and travel information, including destinations, travel dates, passenger details, room preferences, meal requirements and special assistance requests.
• Payment and transaction information. Payment-card details may be processed directly by banks or payment service providers and may not be stored by us.
• Communications sent through email, telephone, WhatsApp, contact forms or social-media channels.
• Technical information, such as IP address, browser type, device information, pages visited, referral source and cookie data.

2. How we use personal information

We may use personal information to:

• Respond to enquiries and prepare quotations or itineraries.
• Make and manage bookings for flights, hotels, transfers, tours, visas, insurance and other requested services.
• Communicate booking updates, schedule changes, payment reminders and service information.
• Verify identity, prevent fraud, maintain records and meet legal, regulatory, tax or accounting obligations.
• Improve our website, services, customer support and marketing, subject to applicable consent requirements.
• Protect the rights, safety and security of travellers, our business and third parties.

3. Legal basis

Where applicable law requires a legal basis, we process information to perform a contract or take steps requested before a contract, comply with legal obligations, pursue legitimate business interests, protect vital interests, or act with your consent.

4. Sharing of information

We may share necessary information with airlines, hotels, destination-management companies, transport operators, tour guides, visa-processing partners, insurers, payment providers, technology vendors, professional advisers, government authorities and other suppliers involved in delivering your requested services. These organisations may process information under their own privacy policies and legal obligations.

We do not sell personal information.

5. International transfers

Travel services often require information to be transferred to and processed in countries outside your place of residence. Privacy laws in those countries may differ. We take reasonable steps to share only the information necessary for the requested service and to use appropriate safeguards where required.

6. Retention

We retain personal information only for as long as reasonably necessary for bookings, customer support, legal compliance, dispute resolution, fraud prevention and legitimate business records. Retention periods may vary according to the type of information and applicable law.

7. Cookies and analytics

Our website may use essential cookies and, where enabled, analytics or marketing technologies. Browser settings can be used to restrict or delete cookies, although some website functions may not work correctly as a result.

8. Data security

We use reasonable administrative, technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

9. Your choices and rights

Subject to applicable law, you may request access to, correction of, deletion of, restriction of, or objection to the processing of your personal information. You may also withdraw consent where processing is based on consent. We may need to verify your identity before completing a request.

10. Children’s information

We do not knowingly collect information directly from children without appropriate involvement or authorisation from a parent, guardian, school or responsible group organiser. Information about minors may be processed where necessary for a family, student or group booking.

11. External links

Our website may link to third-party websites. We are not responsible for their content, security or privacy practices. Please review the privacy policy of each external website you use.

12. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version and effective date will be displayed on this page.

13. Contact us

For privacy questions or requests, contact Banyan Holidays at banyanholidaysdn@gmail.com.

Banyan Holidays · www.banyanholidays.com · banyanholidaysdn@gmail.com